Ouch, Very Ouch.

Sorry to all of my friends who make their living in the stock market.  Xeni Jardin from Boing Boing reports what everyone else should know: Dow drops 500 points (it leveled … [Read more...]

Customer Service

Joel Spolsky on his blog Joel on Software lists his top 7 steps to remarkable customer service in the software industry. IT customer service is much like mortgage customer … [Read more...]

Something Never Heard

Seth Godin, marketing-guru, in his blog talks about New Balance apparel. The CEO answers a question about the failing of New Balance apparel and his answer is: "It was my … [Read more...]