The thing that is really going to suck for you-especially if you are in a Blown Mortgage-is that if you are in an adjustable rate mortgage and your rate and your house payment start to go up is that there is an excellent chance that you won't be able to refinance in to a lower payment. Dan Green in his blog says this about the sub-prime market crash; he puts it nicely:There … [Read more...] about The thing that is really going to suck

Joel Spolsky on his blog Joel on Software lists his top 7 steps to remarkable customer service in the software industry. IT customer service is much like mortgage customer service, it's a complex matter that most people don't understand. More often than not your explanations seem more like excuses because the customer doesn't understand what you are talking about. To my … [Read more...] about Customer Service

"Yes ma'am, unfortunately you do have to pay your back taxes." This amazes me.  Every so often we get some customer who flies off the handle because in order to get a new loan they need to bring any old liabilities current; including taxes, child support and delinquent liens. This is not your mortgage companies fault.  This is your fault.  If you … [Read more...] about Just Overheard in the Office

Seth Godin, marketing-guru, in his blog talks about New Balance apparel. The CEO answers a question about the failing of New Balance apparel and his answer is: "It was my fault. We just didn't do it right." This is something you will never hear in the mortgage industry. Never. It is always someone else's fault. Why is this? Because there are so many steps on the … [Read more...] about Something Never Heard

Here's a short clip of inside a mortgage chop-shop where guys are trying to "close" a person on the adjustable rate mortgage. The attitude of everyone in this video is horrible and the environment is extremely typical of the industry. Don't work with someone who says "don't worry." You should worry - its your home. The person helping you shouldn't have to … [Read more...] about What You’re Up Against